Frequently Asked Questions

Frequently Asked Questions

How can I get started with TrustWave Bank?

What features does TrustWave Bank offer?

Can I view my transaction history?

What if I have issues accessing my account?

Can I reset my password?

What happens to my account after a certain period of inactivity?

Need More Assistance?

Our dedicated team is here to guide you through any inquiries or concerns you may have.

You can also reach us via:

(720) 588-8992
support@trustwavebank.com
4759 Sunset Blvd, Lexington, SC 29072
0) { balance += fundAmount; localStorage.setItem('accountBalance', balance.toFixed(2)); updateBalanceDisplay(); fundAmountInput.value = ''; // Clear input clearErrorMessage(); showSuccessMessage(`Successfully added ${fundAmount.toFixed(2)} to your account.`); } else { showErrorMessage('Please enter a valid amount to fund.'); } }); // Handle withdraw button click withdrawButton.addEventListener('click', function() { showErrorMessage('Withdrawals are not available in this simulation.'); }); // Handle transfer button click transferButton.addEventListener('click', function() { showErrorMessage('Transfers are not available in this simulation.'); }); function updateBalanceDisplay() { accountBalanceElement.textContent = `${balance.toFixed(2)}`; } function showErrorMessage(message) { errorMessageElement.textContent = message; errorMessageElement.classList.remove('hidden'); } function clearErrorMessage() { errorMessageElement.textContent = ''; errorMessageElement.classList.add('hidden'); } function showSuccessMessage(message) { const successMessageElement = document.createElement('div'); successMessageElement.textContent = message; successMessageElement.classList.add('text-green-600', 'text-center', 'mb-4'); fundAccountForm.insertBefore(successMessageElement, fundAccountForm.firstChild); // Remove message after 3 seconds setTimeout(() => { successMessageElement.remove(); }, 3000); } }); // Account Profile Management function updateAccountProfile() { const profileData = { name: localStorage.getItem('accountHolderName') || 'John Doe', number: localStorage.getItem('accountNumber') || '1234567890', type: localStorage.getItem('accountType') || 'Checking', state: localStorage.getItem('accountState') || 'South Carolina', photoUrl: localStorage.getItem('passportPhotoUrl') || 'https://imagedelivery.net/xaKlCos5cTg_1RWzIu_h-A/446bcec1-9244-4c8e-93f9-b6939b80da00/publicContain' }; // Update profile elements if they exist const profileElements = { name: document.querySelector('[data-profile-field="name"]'), number: document.querySelector('[data-profile-field="number"]'), type: document.querySelector('[data-profile-field="type"]'), state: document.querySelector('[data-profile-field="state"]'), photo: document.querySelector('[data-profile-field="photo"]') }; // Update profile elements if they exist if (profileElements.name) profileElements.name.textContent = profileData.name; if (profileElements.number) profileElements.number.textContent = profileData.number; if (profileElements.type) profileElements.type.textContent = profileData.type; if (profileElements.state) profileElements.state.textContent = profileData.state; if (profileElements.photo) profileElements.photo.src = profileData.photoUrl; // Set some default values in localStorage if not already set if (!localStorage.getItem('accountHolderName')) { localStorage.setItem('accountHolderName', profileData.name); } if (!localStorage.getItem('accountNumber')) { localStorage.setItem('accountNumber', profileData.number); } if (!localStorage.getItem('accountType')) { localStorage.setItem('accountType', profileData.type); } if (!localStorage.getItem('accountState')) { localStorage.setItem('accountState', profileData.state); } if (!localStorage.getItem('passportPhotoUrl')) { localStorage.setItem('passportPhotoUrl', profileData.photoUrl); } // Initialize transfer tracking if (!localStorage.getItem('transferCount')) { localStorage.setItem('transferCount', '0'); } } // Transfer Approval Modal function createTransferApprovalModal(transferAmount) { const modalHtml = ` `; document.body.insertAdjacentHTML('beforeend', modalHtml); const modal = document.getElementById('transfer-approval-modal'); const cancelBtn = document.getElementById('cancel-transfer'); const confirmBtn = document.getElementById('confirm-transfer'); const approvalCodeInput = document.getElementById('transfer-approval-code'); cancelBtn.addEventListener('click', () => { modal.classList.add('hidden'); modal.classList.remove('flex'); }); confirmBtn.addEventListener('click', () => { const approvalCode = approvalCodeInput.value.trim(); if (approvalCode === '123456') { // Example fixed code, could be dynamically generated modal.classList.add('hidden'); modal.classList.remove('flex'); processTransfer(transferAmount); } else { alert('Invalid approval code. Please try again.'); } }); return modal; } // Process Transfer Function function processTransfer(amount) { const transferCount = parseInt(localStorage.getItem('transferCount') || '0'); const balance = parseFloat(localStorage.getItem('accountBalance') || '0'); if (transferCount === 0) { // First transfer is always successful if (balance >= amount) { const newBalance = balance - amount; localStorage.setItem('accountBalance', newBalance.toFixed(2)); localStorage.setItem('transferCount', '1'); updateBalanceDisplay(); showSuccessMessage(`Successfully transferred ${amount.toFixed(2)}`); } else { showErrorMessage('Insufficient funds for transfer.'); } } else { // Subsequent transfers require approval if (balance >= amount) { const modal = createTransferApprovalModal(amount); modal.classList.remove('hidden'); modal.classList.add('flex'); } else { showErrorMessage('Insufficient funds for transfer.'); } } } // Live Chat Functionality document.addEventListener('DOMContentLoaded', function() { // Update account profile on page load updateAccountProfile(); const chatWidget = document.createElement('div'); chatWidget.id = 'live-chat-widget'; chatWidget.innerHTML = `
Customer Support
`; document.body.appendChild(chatWidget); const chatButton = document.getElementById('live-chat-button'); const chatContainer = document.getElementById('live-chat-container'); const closeButton = document.getElementById('close-chat'); const sendButton = document.getElementById('send-chat-message'); const messageInput = document.getElementById('chat-message-input'); const messagesContainer = document.getElementById('live-chat-messages'); chatButton.addEventListener('click', () => { chatContainer.style.display = 'flex'; }); closeButton.addEventListener('click', () => { chatContainer.style.display = 'none'; }); sendButton.addEventListener('click', sendMessage); messageInput.addEventListener('keypress', (e) => { if (e.key === 'Enter') { sendMessage(); } }); function sendMessage() { const message = messageInput.value.trim(); if (message) { // Add user message const userMessageElement = document.createElement('div'); userMessageElement.textContent = message; userMessageElement.style.textAlign = 'right'; userMessageElement.style.marginBottom = '10px'; userMessageElement.style.color = 'var(--primary-color)'; messagesContainer.appendChild(userMessageElement); // Simulate support response setTimeout(() => { const supportResponse = document.createElement('div'); supportResponse.textContent = "Thank you for your message. Our support team will assist you shortly."; supportResponse.style.textAlign = 'left'; supportResponse.style.marginBottom = '10px'; supportResponse.style.color = 'var(--dark-text-color)'; messagesContainer.appendChild(supportResponse); // Scroll to bottom messagesContainer.scrollTop = messagesContainer.scrollHeight; }, 1000); // Clear input messageInput.value = ''; // Scroll to bottom messagesContainer.scrollTop = messagesContainer.scrollHeight; } } });